bsmart (Copy)


bsmart has partnered with Crave to bring you exciting benefits that will provide you with the ultimate dining & coffee experience.

The offer to bsmart members is: Buy two meals and 2 drinks & get 80% back on your second most expensive meal, at over 1000 "Crave 2-4-1 Dining" restaurants countrywide. (Max discount refunded - R95)* 

From 1 December 2018, bsmart members will also qualify to receive the following 2 additional Crave benefits, both redeemable via Zapper:

Crave 2-4-1 Coffee Voucher - Buy two coffees & get 50% off when you pay with Zapper (Max discount - R25)
Crave 2-4-1 Dining Voucher - Buy two meals & get 50% off when you pay with Zapper (Max discount - R120)


So how does it work? 

  • Click on "How to redeem" under the respective benefits below for more info on how to redeem your discount.
  • Go enjoy your time out with family and friends

Anything important to note?

  • There is no cost to bsmart members for using these benefits
  • 2-4-1 Dining: You can pay with any accepted payment method. If the restaurant accepts the bsmart card, great. Otherwise you can pay with your credit card or cash. Whatever works best for you. 2-4-1 Dining Voucher & 2-4-1 Coffee Voucher: You will be required to pay with Zapper to access your discount.
  • There is no limit to the number of times you can use this. You can use it every day if you want to.
  • 2-4-1 Dining: The claim amount is not paid to you directly, but to your bsmart account. All claims between the 1st and 31st of a month will be loaded to your bsmart account by the 6th of the following month. 2-4-1 Dining Voucher & 2-4-1 Coffee Voucher: Your discount is immediate.
  • Every time you use any of the Crave 2-4-1 benefits, Crave will contribute to the JAM initiative, which helps feed a child for a day.

Please bookmark this page as a favourite on your browser so that you can return here any time you want. 


  1. Choose a "Crave 2-4-1 Dining" restaurant (indicated with )
  2. Request an authorisation code prior to dining.
  3. Visit the restaurant, order & pay for your 2 meals & 2 drinks at full price (Do not announce yourself as a member at the restaurant)
  4. Complete a Claim Form.
  5. All claims received between the 1st and 31st of the month will be loaded onto your bsmart account on the 6th of the following month. Please view your monthly bsmart statement for refund amounts (Please see "How to Claim" below for more details).
Bonus! Every time you use your Crave 2-4-1 Dining benefit, we will feed a child for a day through JAM (Joint Aid Management - http://jamsa.co.za).  
NB: Please familiarise yourself with the terms of the bsmart Crave 2-4-1 Dining offer prior to making use of the benefit, as this offer is exclusive to bsmart members. 
Use one of the following options to request your authorisation code prior to dining:

Option 1: USSD - Dial *120*2582# & follow the prompts to receive your authorisation code via SMS
(USSD is charged at 20c/20s)

Option 2: Call – Call 0861 990 006 and an agent will provide you with an authorisation code via SMS

We need the following info related to your intended restaurant visit: 

   • Full name e.g. John Smith
   • Restaurant name and area e.g. Bob's Diner – Hillcrest, KZN
   • Intended restaurant visit date e.g. 10 April
   • Intended restaurant visit time e.g. 7pm 
TIP: Save the USSD number in your phone as a contact for ease of use.
Note: Please note that your authorisation is not a booking.  If required, please make a booking directly with the restaurant. Claims are processed by Crave and not the restaurant at which you dine. Restaurants are not educated on this benefit as it is administered by Crave. Do not announce yourself as a member at the restaurant. Please refer all benefit queries to Crave. Claims will not be processed without an authorisation code requested prior to your restaurant visit or if the benefit terms and conditions are not adhered to. 
Click on the "Claim" button above, enter your details, snap a picture of your bill & submit. Please only use this claim form and not any other on the site.

NOTE: Claims must be made within one calendar month. All claims received between the 1st and 31st of the month will be loaded onto your bsmart account on the 6th of the following month. Please view your monthly bsmart statement for refund amounts.


  1. bsmart refund claims are processed by Crave and not the restaurant. Please refer all benefit queries to Crave.
  2. The 2-4-1 Dining benefit entitles you as an active member to a refund on the second most expensive meal, provided:
    a. you are dining with at least one other person; and
    b. no less than 2 meals and 2 drinks are purchased per membership; and
    c. you have not exceeded your visits for that month (where applicable); and
    d. you are at least 18 years of age 
  3. The refund will be calculated as 80% of the second most expensive meal on the bill, up to a maximum of R95.00 (ninety five Rand). Your claim will be verified with the restaurant to ensure validity. 
  4. All claims received between the 1st and 31st of the month will be loaded onto your bsmart account on the 6th of the following month. Please view your monthly bsmart statement for refund amounts.
  5. The 2-4-1 Dining benefit:
    a. can only be redeemed at restaurants identified with a green “2-4-1 Dining” tag on our website. We shall be entitled, in our sole and absolute discretion, to amend the list of restaurants from time to time. We shall endeavour to promptly update our website as and when any changes are made. Whilst every effort will be made to ensure that all listed restaurants are trading, Crave will not be held liable in the event of any restaurant closures; and
    b. is based on the restaurants standard prices; and
    c. is not applicable with any special offers, promotions, discount vouchers or loyalty programs; and
    d. cannot be used when purchasing takeaways; and
    e. can only be used once per restaurant per day; and
    f. does not apply to desserts, extras, toppings, sides e.g. build your burger, extras on pizza etc; and
    g. applies to individual line items on the menu whereby only one discount applies; and
    h. applies to courses that include drinks provided it is not a special 
  6. A maximum of two memberships may be used per table, provided they are under different names. Each member must request their own authorisation code and claim separately. Your refund will be calculated as follows:
    a. Membership 1: 2nd most expensive meal on the bill up to max R95 with a minimum of 2 drinks
    b. Membership 2: 4th most expensive meal on the bill up to max R95 with a minimum of 4 drinks 
  7. You are required to request an authorisation code from Crave prior to dining using any of the following methods. Your authorisation is not a booking and is not a guarantee of a refund.  If required, please make a booking reservation directly with the restaurant.
    a. USSD - Dial *120*2582# & follow the prompts to enter your details & receive your authorisation code (USSD is charged at 20c/20s). If you are unsuccessful in authorising via USSD, please call us to authorise
    b. Call – Call 0861 990 006 & an agent will provide you with your authorisation code 
  8. Refund claims:
    a. must be submitted within one calendar month of your restaurant visit; and
    b. must include a complete and legible claim form; and
    c. must include the original restaurant receipt clearly displaying the restaurant name, receipt number, date and time (card receipts not accepted); and
    d. will not be processed if the details on your receipt (restaurant name, date) does not match your authorisation or if the time of payment is over 5 hours from your authorisation time. Should you wish to reschedule your restaurant booking, please request a new authorisation code. Backdated authorisations are not allowed. 
  9. Membership is non-transferable. 
  10. Crave accepts no responsibility for the quality of service and/or meals at any of our dining partners. Furthermore, Crave will not become involved in any non-Crave related disputes between members and restaurants. 
  11. Crave processes and terms and conditions may be amended from time-to-time.
  12. Failure to adhere to, or any attempt to circumvent the Crave terms and conditions, will result in your membership being terminated.

If you don’t have Zapper installed, visit Zapper to download & install Zapper on your compatible smartphone (Android, iOS, Windows  Phone).

Provided that Zapper was installed by the 15th of the month, your Crave 2-4-1 Dining Voucher benefit voucher will be sent to you on the 1st of the month after your benefit is activated. Your voucher will appear under “My vouchers” which can be accessed via the green Vouchers section of your Zapper app. Your voucher will be automatically selected when you purchase at participating partners. After you receive your voucher:

  1. Choose a Crave 2-4-1 Dining Voucher partner (indicated with ) Alternatively, click here for a summarised list of 2-4-1 Dining Voucher restaurants.
  2. Visit the Crave 2-4-1 Dining Voucher partner & order your meals
  3. Scan your bill using Zapper (Note: Your bill does not reflect your Crave 2-4-1 Dining Voucher discount - the total adjusts to reflect the discount after scanning. Should your purchase not meet the Crave 2-4-1 Dining Voucher benefit criteria, you are required to uncheck your voucher before paying)
  4. Pay using Zapper
  5. Enjoy your discounted meal!

Bonus! Every time you use your Crave 2-4-1 Dining Voucher benefit, we will feed a child for an entire day through JAM (Joint Aid Management - http://jamsa.co.za).


NB: Please ensure you familiarise yourself with the terms of the offer prior to making use of the benefit.

  1. The Crave 2-4-1 Dining Voucher benefit utilises Zapper to facilitate discounting. You are required to download and install the Zapper app onto a compatible smartphone (iOS, Android, Windows Phone) in order to access the Benefit. Zapper Terms & Conditions apply.
  2. The Benefit entitles a Crave 2-4-1 Dining Voucher member to buy one meal and get one free.
  3. You are required to spend a minimum of R200 to qualify for your discount. 
  4. Where both meals differ in price, the discount is calculated as 50% of the total cost of both meals, up to a maximum discount of R120. 
  5. Your Benefit voucher is sent to your Zapper inbox on a monthly basis and is valid for that calendar month. 
  6. You are required to redeem the Benefit voucher and pay via Zapper to enable your discount. 
  7. Unless otherwise specified, any unused redemptions may be accumulated for that calendar month and may be used once per day per restaurant. 
  8. The Crave 2-4-1 Dining Voucher benefit: 
    1. can only be redeemed at participating partners. We shall be entitled, in our sole and absolute discretion, to amend the list of participating partners from time to time. We shall endeavour to promptly update the list of participating partners as and when any changes are made. You are required to check the list of participating partners to confirm availability every time prior to utilising the Benefit; 
    2. is based on the participating partners standard prices. Partners reserve the right to restrict the usage of any special offer, promotion, gift card, voucher or loyalty program in conjunction with the Benefit; 
    3. may be redeemed in-store or via takeaway (where takeaway is offered); 
    4. can be used once per day unless otherwise stated. 
    5. may not be used in conjunction with any other Crave benefit (where applicable); 
    6. may not be used for any purchases other than the stated purpose;
  9. In all instances whereby you do not qualify for the Benefit discount, you are required to uncheck your voucher prior to paying with Zapper. 
  10. Membership is non-transferable. Partners reserve the right to ask for proof of ID. Benefit validity will be checked and an invalid membership will result in your discount being denied.
  11. Participating partners reserve the right to vary prices, times and availability of the Benefit. 
  12. Crave accepts no responsibility for the quality of service and/or products at any of our partners. Furthermore, Crave will not become involved in any non-Crave related disputes between members and partners. 
  13. Failure to adhere to, or any attempt to circumvent the Crave 2-4-1 Dining Voucher or Zapper terms and conditions will result in your membership being terminated.

If you don’t have Zapper installed, visit Zapper to download & install Zapper on your compatible smartphone (Android, iOS, Windows  Phone).

Provided that Zapper was installed by the 15th of the month, your 2-4-1 Coffee Voucher benefit voucher will be sent to you on the 1st of the month after your benefit is activated. Your voucher will appear under “My vouchers” which can be accessed via the green Vouchers section of your Zapper app. Your voucher will be automatically selected when you purchase at participating partners. After you receive your voucher:

  1. Choose a Crave 2-4-1 Coffee Voucher partner (indicated with ) Alternatively, click here for a summarised list of 2-4-1 Coffee Voucher restaurants.
  2. Visit the 2-4-1 Coffee Voucher partner & order 2 coffee’s
  3. Scan your bill using Zapper (Note: Your bill does not reflect your 2-4-1 Coffee Voucher discount - the total adjusts to reflect the discount after scanning. Should your purchase not meet the 2-4-1 Coffee Voucher benefit criteria, you are required to uncheck your voucher before paying)*
  4. Pay using Zapper
  5. Enjoy your discounted coffee!

Bonus! Every time you use your 2-4-1 Coffee Voucher benefit, we will feed a child for an entire day through JAM (Joint Aid Management - http://jamsa.co.za).


NB: Please ensure you familiarise yourself with the terms of the offer prior to making use of the benefit.


  1. The 2-4-1 Coffee Voucher benefit utilises Zapper (www.zapper.com) to facilitate discounting. You are required to download and install the Zapper app onto a compatible smartphone (iOS, Android, Windows Phone) in order to access the Benefit. Zapper Terms & Conditions apply.
  2. The Benefit entitles a 2-4-1 Coffee Voucher member to buy one coffee and get one free.
  3. You are required to spend a minimum of R30 to qualify for your discount. 
  4. Where both coffees differ in price, the discount is calculated as 50% of the total cost of both coffees, up to a maximum discount of R25.
  5. Your Benefit voucher is sent to your Zapper inbox on a monthly basis and is valid for that calendar month.
  6. You are required to redeem the Benefit voucher and pay via Zapper to enable your discount.
  7. Unless otherwise specified, any unused redemptions may be accumulated for that calendar month and may be used once per day per restaurant. 
  8. The 2-4-1 Coffee Voucher benefit: 
    1. can only be redeemed at participating partners. We shall be entitled, in our sole and absolute discretion, to amend the list of participating partners from time to time. We shall endeavour to promptly update the list of participating partners as and when any changes are made. You are required to check the list of participating partners to confirm availability every time prior to utilising the Benefit;
    2. is based on the participating partners standard prices. Partners reserve the right to restrict the usage of any special offer, promotion, gift card, voucher or loyalty program in conjunction with the Benefit; 
    3. is applicable to all non-alcoholic hot beverages e.g. cappuccino, latte, coffee, tea, hot chocolate etc; 
    4. may be redeemed in-store or via takeaway (where it is offered); 
    5. may not be used in conjunction with any other Crave Benefit (where applicable); 
    6. may not be used for any purchases other than the stated purpose;
  9. In all instances whereby you do not qualify for the Benefit discount, you are required to uncheck your voucher prior to paying with Zapper. 
  10. You are required to redeem the Benefit voucher and pay via Zapper to: 
    1. authorise your membership (invalid memberships will be declined authorization); 
    2. enable your discount. 
  11. Membership is non-transferable. Partners reserve the right to ask for proof of ID. Benefit validity will be checked and an invalid membership will result in your discount being denied.
  12. Participating partners reserve the right to vary prices, times and availability of the Benefit. 
  13. Crave accepts no responsibility for the quality of service and/or products at any of our partners. Furthermore, Crave will not become involved in any non-Crave related disputes between members and partners.
  14. Failure to adhere to, or any attempt to circumvent the 2-4-1 Coffee Voucher or Zapper terms and conditions will result in your membership being terminated.

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