Why eat in when you can eat out for less? For the Ultimate Discounted Dining Experience, we recommend Crave Dining Cashback.
Crave Dining Cashback enables you to delight your taste buds at diverse and exciting restaurants around the country without breaking the bank. As a member, you get Dining Cashback at any of up to 1000 prestigious restaurants countrywide, for a very affordable monthly or up-front fee.
Crave Dining Cashback offers extraordinary value to its members on a Buy one Meal & Get up to R120 back on another Meal basis (the less expensive meal being refunded, up to a maximum of R120)!
With our passionate Crave team always hard at work behind the scenes looking at new ways to tantalize your taste buds by continually adding new restaurants, you will never be starved for choice!
Now that lockdown has moved to advanced level 3, the following applies to the Dining Cashback benefit:
• Sit down is again permitted, albeit conditionally; and
• Takeaway via collection or delivery (in-house, Mr D, Uber Eats, Order In etc) will be allowed at listed Cashback restaurants; and
• In addition to this, we have temporarily removed our 2 drink requirement for claims until 1 September 2020, meaning you just need to purchase a minimum of 2 meals to qualify for your cashback.
- Choose a Crave Dining Cashback restaurant (indicated with )
- Request an authorisation code prior to dining.
- Visit the restaurant, order & pay for your 2 meals & 2 drinks at full price (Do not announce yourself as a member at the restaurant)
- Complete a Dining Claim Form.
- Claims are paid within 72 working hours from Crave (Please see "How to Claim" below for more details).
Option 1: USSD - Dial *120*2582# & follow the prompts to receive your authorisation code via SMS
(USSD is charged at 20c/20s).
Option 2: Call – Call 0861 990 006 (Mon - Fri, 8am - 4.30pm) and an agent will provide you with an authorisation code via SMS .
Option 3: Email – Email firstname.lastname@example.org for authorisation prior to your restaurant visit. Please include the following details: restaurant name and area, proposed date of visit, proposed time of visit and your cellphone number. Any after-hours authorisations will be attended to during business hours the following working day. You may still visit the restaurant provided you have requested authorisation prior to your restaurant visit and the restaurant is a listed "Dining Cashback" restaurant.
We need the following info related to your intended restaurant visit:
• Full name e.g. John Smith
• Restaurant name and area e.g. Bob's Diner – Hillcrest, KZN
• Intended restaurant visit date e.g. 10 April
• Intended restaurant visit time e.g. 7pm
Option 1: Online - Select "Claim" under the "Dining Cashback" menu, enter your details & upload a photo of your bill
Option 2: Email – Dial *120*2582# & follow the prompts to request a claim form via email. You can return it via email or the fax details provided. (USSD is charged at 20c/20s). Alternatively, email email@example.com and one of our agents will assist you
TIP: We recommend using the online claim form via your smartphone. Simply enter your details, snap a picture of your bill & submit.
Claims must be made within one calendar month. Subsequent to verification, your claim will be processed within 72 working hours. Please note that claims received on a Saturday, Sunday or public holiday will incur an additional days processing time. Please see below for more details:
|Claim received on ||Claim paid on |
|Monday ||Thursday |
|Tuesday ||Friday |
|Wednesday ||Monday |
|Thursday ||Tuesday |
|Friday ||Wednesday |
|Saturday ||Thursday |
|Sunday ||Thursday |
- Refund claims are processed by Crave and not the restaurant. Please refer all benefit queries to Crave.
- The Dining Cashback benefit entitles you as an active member to a refund on the second most expensive meal, provided:
a. you are dining with at least one other person; and
b. no less than 2 meals and 2 drinks are purchased per membership; and
c. you have not exceeded your visits for that month (where applicable); and
d. you are at least 18 years of age
- The refund will be calculated as the second most expensive meal on the bill, up to a maximum of R120.00 (one hundred and twenty Rand). Your claim will be verified with the restaurant to ensure validity.
- Your claim will be processed within 72 working hours. Please note that claims received on a Saturday, Sunday or public holiday will incur an additional days processing time.
- The Dining Cashback benefit:
a. can only be redeemed at restaurants identified with a green “Dining Cashback” tag on our website. We shall be entitled, in our sole and absolute discretion, to amend the list of restaurants from time to time. We shall endeavour to promptly update our website as and when any changes are made. Whilst every effort will be made to ensure that all listed restaurants are trading, Crave will not be held liable in the event of any restaurant closures; and
b. is based on the restaurants standard prices; and
c. is not applicable with any special offers, promotions, discount vouchers or loyalty programs; and
d. cannot be used when purchasing takeaways; and
e. can only be used once per restaurant per day; and
f. does not apply to desserts, extras, toppings, sides e.g. build your burger, extras on pizza etc; and
g. applies to individual line items on the menu whereby only one discount applies; and
h. applies to courses that include drinks provided it is not a special
- A maximum of two memberships may be used per table, provided they are under different names. Each member must request their own authorisation code and claim separately. Your refund will be calculated as follows:
a. Membership 1: 2nd most expensive meal on the bill up to max R120 with a minimum of 2 drinks
b. Membership 2: 4th most expensive meal on the bill up to max R120 with a minimum of 4 drinks
- You are required to request an authorisation code from Crave prior to dining using any of the following methods. Your authorisation is not a booking and is not a guarantee of a refund. If required, please make a booking reservation directly with the restaurant.
a. USSD - Dial *120*2582# & follow the prompts to enter your details & receive your authorisation code (USSD is charged at 20c/20s). If you are unsuccessful in authorising via USSD, please call us to authorise
b. Call – Call 0861 990 006 & an agent will provide you with your authorisation code
- Refund claims:
a. must be submitted within one calendar month of your restaurant visit; and
b. must be deposited into the bank account in the name of the member only; and
c. must include a complete and legible claim form; and
d. must include the original restaurant receipt clearly displaying the restaurant name, receipt number, date and time (card receipts not accepted). At our discretion, we may request for proof of payment to be submitted along with any pro-forma invoices that are submitted e.g. credit card slip, Zapper or Snapscan receipt, cash receipt; and
e. will not be processed if the details on your receipt (restaurant name, date) does not match your authorisation or if the time of payment is over 5 hours from your authorisation time. Should you wish to reschedule your restaurant booking, please request a new authorisation code. Backdated authorisations are not allowed.
- Membership is non-transferable.
- Crave accepts no responsibility for the quality of service and/or meals at any of our dining partners. Furthermore, Crave will not become involved in any non-Crave related disputes between members and restaurants.
- Crave processes and terms and conditions may be amended from time-to-time.
- Failure to adhere to, or any attempt to circumvent the Crave terms and conditions, will result in your membership being terminated.